Railway Emergency Helplines & Passenger Assistance
24x7 emergency contacts for medical emergencies, security, coach housekeeping, food grievances, and zonal railway control rooms.
Dial 139 for Any Rail Assistance
RailMadad 139 integrates all railway helplines (Medical, Security, Food, Cleanliness, Train Inquiries, and General Complaints) into a single 24x7 toll-free IVR and operator helpline.
RailMadad — Integrated Railway Helpline
Unified single helpline for all passenger queries, medical emergency, security, catering complaints, coach cleanliness, and live train status.
RPF Passenger Security Helpline
Direct connection to Railway Protection Force (RPF) control room for onboard theft, harassment, emergency crime reporting, and unauthorized persons.
National Emergency Service
National unified emergency response system (Police, Fire, Ambulance) coordinating directly with state GRP and local police teams.
Railway Accident Relief Helpline
Dedicated disaster management and railway emergency crisis number for passenger casualty updates and rescue status during major derailments.
Medical Emergency on Moving Train
If a passenger falls sick onboard, alert the Train Ticket Examiner (TTE) or Coach Attendant immediately. The guard contacts the nearest upcoming junction where a Railway Medical Officer attends the passenger at the platform with emergency medications (Official consultation fee is ₹100).
"Meri Saheli" & Women Safety
RPF deployed dedicated women officer squads under the "Meri Saheli" initiative. Women travelling solo are briefed at the starting station, and escort teams monitor their coach until destination. Call 182 / 139 for immediate assistance.
Onboard Coach Cleaning (OBHS)
To request toilet or coach floor cleaning during the journey, SMS:CLEAN <10-Digit PNR> to 58888Housekeeping staff will arrive at your berth with cleaning equipment.
Zonal Railway Headquarters & DRM Directory
General Manager (GM) offices and administrative contact points across Indian Railways zones